top of page

SHIPPING & RETURNS

Shipping Policy

Last updated: March 2023

​

Interpretation and Definitions

​

Interpretation

 

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

​

Definitions

 

For the purposes of this Disclaimer:

 

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Emirates Pharmaserve LLC, Warehouse 2, Street 17-B, Ras Al Khor Industrial Area 2, Dubai, UAE.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Emirates Pharmaserve, accessible from emiratespharmaserve.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Thank you for visiting and shopping at emiratespharmaserve.com. The following terms and conditions constitute our Shipping Policy.

​

Domestic Shipping Policy

​

Shipment processing times

 

All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

 

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

​

Shipping rates & delivery estimates

 

Shipping charges for Your Orders will be calculated and displayed at checkout.

 

  • Shipping method: Domestic Standard
    Order Amount: Less than 200 AED
    Shipment cost: 50 AED
    Estimated delivery time: 1-3 business days    ​​

​

  • Shipping method: Domestic Standard
    Order Amount: Over 200 AED
    Shipment cost: Free
    Estimated delivery time: 1-3 business days

​

Delivery delays can occasionally occur.

​

Shipment to PO Boxes

 

Emirates Pharmaserve ships to addresses within the UAE only.

 

Shipment confirmation & Order tracking

 

Upon confirmation of your order, we aim to dispatch delivery within 24 hours. You can follow up on the status of your order & delivery by emailing info@emiratespharmaserve.com. You will need to provide the order number when communicating.

​

Damages

 

Please save all packaging materials and damaged goods before filing a claim.

 

Contact Us

 

If you have any questions about this Shipping Policy, You can contact Us:

​​

Return & Refund Policy

Last updated: March 2023

​

Thank you for shopping at Emirates Pharmaserve.

​

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us

Interpretation and Definitions

 

Interpretation

​

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

​

Definitions

​

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Emirates Pharmaserve LLC, Warehouse 2, Street 17-B, Ras Al Khor Industrial Area 2, Dubai, UAE.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Emirates Pharmaserve, accessible from emiratespharmaserve.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

​

You are entitled to cancel Your Order within 7 days without giving any reason for doing so. The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

​

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement with an order identification number. You can inform us of your decision by:

​

​

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees from Emirates Pharmaserve for such reimbursement. Depending on the payment method, there may be some fees and delays beyond the given 14-day period when returning funds via credit/debit card or through a bank.

Conditions for Returns

​

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days

  • The Goods are in the original packaging

​

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.

  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

​

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

​

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Warehouse 2, Street 17-B, Ras Al Khor Industrial Area 2, Dubai, UAE

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

​

Gifts

​

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

 

Contact Us

​

If you have any questions about our Returns and Refunds Policy, please contact us:

bottom of page